A New 'Gateway' into CatholicCare

CatholicCare has a brand new way for people to access our services. Just six digits – 13 18 19 – provide the means for our new Customer Service Team to help, no matter what service people might be looking for. We’ve changed to ensure users of our services are efficiently and effectively assisted.

“We offer all kinds of support to all the people living in the Sydney Archdiocese, to help them to improve their social and emotional well-being,” says CEO Mark Phillips. “We want to make sure people can talk to a Service Consultant immediately who can recommend services to meet their needs as well as explaining any processes involved to obtain funding. It’s about people having quicker access and accurate information with just one call.”

Our Customer Service Team have been together for just a few short months but they are already making a difference in people’s lives both taking calls and visiting people in their homes to assess needs and match services to these. One of our Service Consultants recently visited an elderly couple to explain CatholicCare’s aged care services. They were very happy with the services that we were able to offer them and agreed to start their Home Care services with CatholicCare. At the end of the visit, they mentioned to the Service Consultant that they also have a child with a disability who has an NDIS plan. She was able to explain how our disability services work and they decided to go with CatholicCare for their child’s services as well, enabling them to keep all of their services under one roof.

The new team has received some lovely feedback from clients including one comment that after many phone calls to different services, our consultants were the first people to listen and to show that we actually care.


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